Refund Policy

A legal disclaimer

At Alvin’s Soul Food Catering LLC, customer satisfaction is very important to us. We understand that plans can change, and we strive to handle all refund requests fairly and promptly.
 

Refund Policy - the basics

1. Cancellation Refunds
- Orders canceled at least 48 hours before the scheduled event or delivery time will be eligible for a full refund.
- Orders canceled less than 48 hours in advance may be subject to a partial refund depending on preparation status and incurred costs.

2. Service Issues or Errors
- If there is an error with your order or an issue with the quality of our food or service, please notify us within 24 hours.
- We will review your concern and determine if a refund, partial refund, or replacement is appropriate.

3. Non-Refundable Items
- Custom orders and specialty items may not be eligible for full refunds if preparation has already begun.
- Delivery fees are non-refundable once services are rendered.

4. Refund Processing
- Approved refunds will be processed within 5-7 business days to the original payment method.
- We will notify you once your refund has been issued.

To request a refund or discuss an issue with your order, please contact us at:

Alvin’s Soul Food Catering LLC 
Pasco, WA  
Email: Alvinssoulfoodcatering@gmail.com
Phone: 509-3872

Thank you for choosing Alvin’s Soul Food Catering LLC. We value your support and look forward to serving you again.